Retail Sales

Technical Stuff

I cannot emphasise enough that what you see / described is what you will get. Each item is photographed separately so please don't try ordering more than one of them, as unless stated, there is only the one in the picture.

Many of the items now on this website (except the Crystals and Artwork) are second-hand and will never be new again, so please remember that when ordering, they will all have flaws of some sort.  I have described them to the best of my ability so please take a good look at the pictures as they form part of the description. If you have any questions at all or would like to see more photos then please don't hesitate to get in touch and either arrange to come and see it/them or I can also Zoom, Skype or WhatsApp.

My unique range from The Pillow Box Company is what you receive is what is listed - sight unseen - the boxes, bags and guidance are standard, but may vary in colour. Please read my The Pillow Boxes page to learn all about them.

All items shown on this website are “in stock” unless otherwise indicated alongside the product description. I endeavour to put SOLD on or remove them as soon as possible.

Payment Options

All payments via this website go through PayPal - you do not need an account just sign in as a Guest.

When goods are purchased at my home then I can use a PayPal card machine for all Credit / Debit card transactions.  I accept card payments through PayPal only, as I have found this is the safest for both you and me. I am not given and do not hold any financial information you may give them.  

Cash and BACS payments will generate a receipt.

Postage & Delivery - UK Customers 

Please note I am posting most of the items - but anything too fragile / delicate / mega heavy, then sorry they are collection only.

All prices shown on the website are in pounds sterling (£) and are inclusive of any UK taxes. Delivery charges are not included in the products published price and will be added when you go to the Shopping Cart. I charge one payment of just £ 6.95 for delivery regardless of how many or what you order for delivery within the UK.

I endeavour to dispatch orders within 24 hours upon receipt of cleared payment from Monday to Friday except UK Bank Holidays - usually the same day if I can get to the Post Office in time. 

If for any reason there is any delay I will inform you as soon as I possibly can.

All items shown on this website are in stock unless otherwise indicated alongside the product description.

All UK orders will be sent by either Royal Mail  or Parcel Force and will require a signature on delivery. Items over £100 will go - Special Delivery - Insured - next day delivery before 1pm, or under£100 by Royal Mail 24 Tracked and Signed for. I will provide you with the tracking number so you can see where your parcel is. Sometimes the PO deliver weekends sometimes not. DUE TO COVID THIS IS  IN SOME CASES 4PM - 6PM INSTEAD OF 1PM.

Postage & Delivery - Overseas Customers  

I will post to most countries in the World (as long as your Country accepts the items you are buying - please check).

I charge just one payment of £15.00 for delivery regardless of how many or what you order. 

I endeavour to dispatch orders within 24 hours upon receipt of cleared payment from Monday to Friday except UK Bank Holidays - usually the same day if I can get to the Post Office in time.  

If for any reason there is any delay I will inform you as soon as I possibly can.

All items shown on this website are “in stock” unless otherwise indicated alongside the product description.

I send by Airmail.  They will be insured and will have to be signed for. Our local Post Office and Parcel Force bless them are brilliant at getting them out of England - it is usually the destination country that holds them up.  I will provide you with the tracking number so you can see where your parcel is. Technically it should arrive in 5 working days but sorry sometimes (especially America) they can travel from east to west and back again or even just stay in the airport for a 'rest' for a few days and with Covid who knows!

Please contact me for any further info or if you would like them to be sent by courier or faster delivery (usually mega costs).

Damaged Goods

All items collected will be thoroughly inspected by yourself prior to your taking them, which will constitute, especially in the case of 'pre-loved' items,  your accepting their condition.

Goods damaged or proved faulty in transit will be replaced wherever possible or alternatively a full refund will be made. Please notify me with photographs immediately of any such occurrence. 

Your Right to Cancel

Under UK law (if bought via the internet) you have the right to cancel your order starting immediately and ending fourteen days from the day the goods were received. If you do decide to cancel you should notify me of your intention by email. The goods must be returned to me unused and in their original condition, carefully packaged and returned at your own expense. I will make a full refund to you within 14 days of receipt of the returned goods.

Returns and Refunds

Collection - As the goods are inspected at time of purchase, therefore I do not accept returns.

Complaints

I really hope that you don’t, but should you have any complaints please contact me in confidence by email giving details of your complaint and your suggestion of how we can resolve the situation. I will act as quickly as possible to rectify any problem you have with our goods or services.

Measurements

All measurements given on this website are approximate although I do try to describe my products as accurately as I can. If you want to Zoom. WhatsApp or Skype me to see them before you visit or purchase on line then please ask.

Disputes, Law, Jurisdiction and Language

Crystals by Enchantment- 2Dvine - The Crystal's Song - Crystal Riddle Artwork and Rebecca Waldron-Smith are all Copyrighted, based in England and are governed by English law. Any dispute shall be governed by and interpreted in accordance with English law whereupon the English courts shall have jurisdiction over all disputes.

Any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

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